We do support order cancellations. Before proceeding, we may ask for the reason for cancellation to help us improve our products and services.
Your feedback is always appreciated, and we’re committed to providing the best possible shopping experience.
Can I Cancel My Order?
Yes, you can cancel your order depending on its status:
(a) Before Shipment
If your order has not been shipped, we can cancel it and issue a full refund.
(b) After Shipment
Once the order has been shipped, it is usually not possible to intercept the package.
In this case:
- Immediate cancellation or refund is not available
- If the package is returned to us, we will process the refund accordingly
(c) Order Changes (Address / Product / Quantity)
If you need to:
- Change the shipping address
- Replace a product
- Adjust quantity
👉 Please contact us as soon as possible after placing your order
We can make changes before shipment only.
Once shipped, modifications are no longer possible.
(d) Other Requests
If you have any other concerns or special requests, please contact our support team.
We will do our best to assist you and provide a satisfactory solution.
Refund Processing Time
- Refunds are typically processed within 24 hours after approval
- Funds will be returned to your original payment method
If you have not received your refund, please contact us:
📧 info@fantasydick.com